Exception, Commendation & Sentinel Event Reporting:
EMS System providers and members of the public may report incidents, complaints or concerns regarding prehospital care to the EMS Agency via the Exception & Sentinel form provided on the link below. You may fax the form to (415) 552-0194 or call the Quality Manager at (415) 487-5042. Mail should be directed to:
DEM - EMS Agency
30 Van Ness #3300
San Francisco, CA 94102
EMS System providers who are responding to a complaint may use the form provided below to report back to the EMSA on the findings of the complaint investigation.