Become a Dispatcher

Start an exciting career in a fast-paced environment where you work with police, fire, and emergency medical personnel every day to protect the lives of people who live, visit, and work in San Francisco.

Essential Job Functions:

  • Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
  • Dispatches police, fire and EMS field units to specific locations using a computer aided dispatch system, multiple video display terminals, two-way radio dispatch console and related equipment.
  • Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
  • Monitors, coordinates and accurately maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
  • Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins and maintains confidentiality of information.
  • Maintains familiarity with area geography including major streets, buildings and recognizes circumstances that may pose hazards to public safety field units and the public.
  • Maintains up-to-date understanding of public safety policies and procedures for the Department of Emergency Management, Police, Fire, EMS and other emergency service providers.
  • Responds to routine and non-routine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint information and determines appropriate course of action; provides appropriate referrals as necessary.
  • Responds, reports and mobilizes as necessary.
  • Works various eight-hour or 10-hour shifts, or longer, including days, nights, weekends, holidays and overtime.
  • Provides on-the-job training.


Minimum Qualifications: (Candidates must possess ALL of the following qualifications in order to be considered)

  • Two (2) years of verifiable, paid work experience in a public contact position
  • Possession of a High School Diploma, GED or CA High School Proficiency Certification
  • Ability to type 35 words per minute
  • No felony convictions
  • Ability to complete a comprehensive background investigation, performance exam, oral exam, psychological exam, and medical exam.


Current Positions Hiring
None at this time.

How To Apply
Applications are available on-line at

Human Resource Hiring Documents